SOARescue Return Policy
Special Operations Aid & Rescue Return Policy:
Special Operations Aid & Rescue is committed to providing 100% customer satisfaction. If you are not satisfied with your purchase and wish to return an item within 30 days of receipt, the shipping costs for incorrectly shipped items will be met by Special Operations Aid & Rescue. Medical devices will not be returned without authorization by Special Operations Aid & Rescue prior to sending item back. Goods which are supplied correctly may be returned within a 30 day period for exchange or refund. Shipping costs for correctly shipped items will be met by the customer. For your convenience, the cost of return shipping will be deducted from your refund balance.
A 25% restocking fee will be added to any returned item with the exception of items that were damaged in shipping or which contain manufacturing defect identified by the customer, and confirmed by SOARescue. An RMA must be given prior to shipping back an item deemed damaged or defective.
Items that are altered or changed will not be accepted for return. Merchandise must be unworn, and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.
Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment must be returned with your merchandise.
Defective Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment must be returned with your merchandise. Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.
Have any questions, contact Special Operations Aid & Rescue, we are here to ensure your 100% satisfaction.